Professional services
The number one for service and support.
More than 30 years in the industry backs up that number one claim. We're on the phone or connected remotely for most fixes, with an engineer on-site when a job needs hands on the hardware. Our design consultancy team gets involved early on new projects, and when off-the-shelf software won't do what you need, we build it ourselves through bespoke software development.
Engagement model
Technical discovery
We clarify project goals, constraints, and how much support you need.
Scope and programme
We agree deliverables, timeline, and how the project will be governed.
Implementation support
Our engineers work alongside your project team to deliver it.
Handover and continuity
We hand over what we know and agree what support or optimisation comes next.
Trade customer?
Partners get tiered pricing and training discounts through our loyalty scheme.
Become a partnerWhat we do
On-site support, remote support, software, and design consultancy
Our professional services team knows controls inside out and gets stuck in alongside your engineers and project managers, delivering the project rather than advising from the sidelines.
Support
On-site & remote support
Whether you need an engineer on-site fast or remote diagnostics and application support down the phone, our Niagara-certified team keeps your systems running.
Learn moreRemote application support
Remote support for station configuration, graphics, drivers, control strategy, and application troubleshooting, from an engineer on the other end of the phone.
Learn moreRemote support
Telephone and remote-access support from specialist engineers when control, networking, or software issues need sorting quickly.
Learn moreOn-site support
A Tyrrell Products engineer on your site, troubleshooting, configuring, and getting hands-on with your live Niagara and BMS installation.
Software development
Bespoke software development
Application development built for your smart building programme: integrations and operational tooling that off-the-shelf software doesn't cover.
Design consultancy
Design consultancy
Start your Niagara or IoT project on the right footing, from early design through product selection and delivery planning.
Who we work with
Specialist support for technically demanding building controls programmes
- Building controls and BMS system integrators.
- Mechanical and electrical contractors delivering large capital projects.
- Facilities management providers responsible for multi-site portfolios.
- End clients in sectors such as healthcare, data centres, education, and transport.
Why Tyrrell Products
Clear documentation, dependable delivery
You get consultancy, commissioning, and optimisation from the same team, with documentation and handover standards your operations and FM teams can actually rely on.
Discuss a project