Question 1

How quickly will Tyrrell Products respond to my enquiry?

Accepted Answer

We review new enquiries during UK business hours (Monday to Friday, 08:30 to 17:30) and aim to reply within one working day. Urgent site issues should include your project reference and contact number so we can prioritise engineering support.

Question 2

Can you help us choose the right controller, licence, or integration approach?

Accepted Answer

Yes. Our team advises on JACE and Niagara platforms, drivers, networking, and site architecture. Share your existing BMS, protocols, point counts, and delivery timeline so we can recommend a practical specification.

Question 3

Do you provide systems integration and project delivery services?

Accepted Answer

We support systems integration, maintenance, training, IoT analytics, fire reporting, and BMS graphics engineering. Tell us about your building type, stakeholders, and commissioning dates and we will route you to the right specialist.

Question 4

How do trade accounts, pricing, and the loyalty scheme work?

Accepted Answer

Registered trade customers can access tailored pricing and account support. If you are placing regular orders, mention your company details in the form and ask about our loyalty scheme tiers for improved commercial benefits.

Question 5

Can you support existing sites as well as new-build projects?

Accepted Answer

Yes. We help with upgrades, licence renewals, graphics refreshes, remote support, and on-site assistance where required. Include details of existing equipment and any faults or performance goals.

Question 6

What should I include in my message for the fastest response?

Accepted Answer

Project location, building type, products or services required, desired dates, and any drawings or schedules you can share. The more context you provide, the quicker we can confirm scope, lead times, and next steps.

Question 7

How is my personal data used when I submit this form?

Accepted Answer

We use your details to respond to your enquiry and, where you opt in, to share relevant product and service updates. You can unsubscribe at any time. Full details are set out in our Privacy Policy.

Let's get in touch

Project enquiry

How to reach our teams

UK headquarters

Sales & accounts

Technical support

Common questions