Support
Application help from an engineer who knows Niagara inside out.
Station configuration, graphics, drivers and control strategy, worked through with you over a screen share so the fix is understood as well as applied.
About this service
Remote application support
Remote application support is for the work that happens inside the station rather than in the plant room: a driver that will not discover points, a control strategy that is not behaving, graphics that need building or tidying, a schedule or alarm routing that nobody can quite get right.
Our engineers connect to your station with you, talk through what they are seeing, and either make the change or show you how. It is the quickest way to unblock a project without waiting for a site visit.
What's included
- Niagara station configuration, licensing, certificates and platform settings.
- Driver setup and troubleshooting: BACnet, Modbus, LonWorks, MQTT, OPC, SNMP and Tyrrell Products drivers.
- Control strategy review, wiring of logic, schedules, alarms and histories.
- Graphics and Px page build, tidy-ups and templating.
- Guidance on tagging, Niagara Analytics, tenant billing and reporting setups.
When to call us
- A driver or integration will not discover or poll, and the documentation has run out.
- Your engineers are new to Niagara and want a second pair of eyes on a strategy before it goes live.
- Graphics need building or refreshing against a deadline.
- An upgrade has changed behaviour and you need to understand why.
More from the team
Other professional services
Remote support
Telephone and remote-access support from specialist engineers when control, networking, or software issues need sorting quickly.
Learn more
On-site support
A Tyrrell Products engineer on your site, troubleshooting, configuring, and getting hands-on with your live Niagara and BMS installation.
Learn more
Bespoke software development
Custom software and integrations built around your building, workflow, and reporting needs, designed and delivered by our in-house development team.
Learn more
Design consultancy
Collaborative design support covering architecture, point counts, product selection, and project workflow, so your programme starts on solid technical footing.
Learn more